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AI-supported automated Order Entry

With our automated order entry, you can make your order processes more efficient, reliable and future-proof. Incoming orders – whether by email, PDF, fax, WhatsApp or in any other form – are automatically captured and processed by our AI engine and seamlessly integrated into your existing systems (ERP, PIM, store).

How it works:

  • Capture & routing: Orders are stored centrally or forwarded directly to the AI engine (e.g. via mail forwarding).

  • Analysis & evaluation: The AI extracts products, quantities, prices and customer data. A confidence score evaluates the recognition and flags unsafe data.

  • Data synchronization: Synchronization with your PIM, ERP or store systems ensures availability, prices and units of measure.

  • Historical validation: Orders are compared with previous data via APIs and audit logs to detect anomalies such as unusually high order quantities.

  • Exceptions & Review: Deviations are highlighted and automatically corrected or forwarded to the back office.

  • Customer confirmation (optional, recommended): Customers* can confirm orders via shopping cart link or email CTA – for maximum legal certainty and additional cross-selling potential.

  • Approval & processing: After approval, the order is automatically transferred to the ERP/shop system and on to your fulfillment processes.

  • Notification: Customers automatically receive an order confirmation with all relevant details.

  • Learning process: All steps are logged and reused for the AI engine. Continuous learning improves the quality of recognition with every order.

Your advantages:

  • Efficiency: Less manual effort, faster processing

  • Quality: Fewer errors thanks to validation and automatic learning

  • Legal certainty: Optional customer confirmation as a clear safeguard

  • Growth: Cross-selling opportunities during the confirmation process

  • Individual integration: No standard product - the solution is customized for your processes and systems on a project-specific basis

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We look forward to getting to know you.