Christof Zahn, Director Business Unit

The right e-commerce system: tailored to your requirements

The introduction or relaunch of an e-commerce system is a crucial investment in the future of your company. Whether you are replacing an existing solution or investing in e-commerce technology for the first time, making the right decision requires a structured and independent approach.
With our many years of expertise and our system-agnostic consulting approach, we accompany you through every step of this process. Together, we will identify the best solution for your specific business requirements and ensure that your e-commerce landscape is a perfect fit for your goals.

Our consulting approach: precise requirements, well-founded recommendations

Our approach ensures that all relevant perspectives are covered:

User-centered: What do your customers expect from your platform?
Process-oriented: How does the system optimize your internal processes?
Technically integrated: How does the solution fit seamlessly into your system landscape?

The result is a clear and well-founded recommendation for your future e-commerce system, including complete documentation that gives you long-term security.

Our services in detail

1st workshop to define requirements

In our tried-and-tested scoping workshop, we create the basis for a successful project by working out the most important aspects of your project in a structured manner:

Target formulation (goals & vision)
Stakeholder analysis
Target group identification and personas
Ideation
Customer journey / user journey mapping
Prioritization with a focus on a minimal viable product (MVP)
Result: Clearly defined goals and requirements that serve as the basis for the next steps.

2. in-depth analysis and refinement

We go into more detail as required:

Detailed UX analysis and initial wireframes and UI design
Review of your data model, including taxonomy, attributes and metadata
Analysis of your current e-commerce processes and system landscape
Integration of third-party systems such as PIM, ERP or CMS
Technical requirements such as hosting, scalability and integration capability
Result: A prioritized backlog and a complete overview of your requirements.

3. system recommendation and decision support

We evaluate potential systems on the basis of several selection criteria. With an evaluation matrix, SWOT analysis and TCO (Total Cost of Ownership) calculation over three years, we create the basis for your decision.

Guided demos with the relevant providers, focused on the most important functions for you
Obtaining cost estimates (licensing, hosting, implementation)
Clear recommendation of the best system for your requirements.

Package M

System-independent consulting for e-commerce system selection

Our package M offers you comprehensive, system-agnostic consulting that covers the entire process from requirements definition to system recommendation – perfect for companies that want to create a sound basis for their e-commerce decisions.

Scope of services:

1. requirements definition workshop

Goal formulation: Clarification of goals and vision.
Stakeholder and target group analysis.
Ideation (idea development) and customer journey mapping.
Prioritization of requirements.

2. cross-system requirements analysis

Elaboration of requirements from a user, process and system architecture perspective.
Focus on UI/UX aspects for an optimal customer experience.

3. system recommendation and decision support

Creation of an evaluation matrix with more than 30 criteria.
SWOT analysis of the systems in question.
TCO calculation (Total Cost of Ownership) over three years.
Presentation of the results, including a clear system recommendation.

Your added value

Independent advice: No ties to specific providers – the best solution is what counts.
Quick start: Clearly defined requirements and recommendations that can be used directly in tenders (RFP).
Future-proof: Transparent basis for decision-making with comprehensive documentation.

Package L

System-independent consulting with detailed refinement

Our L package builds on the services of the M package and supplements them with an in-depth refinement phase. This package is aimed at companies that want to work out their requirements in even greater detail in order to create maximum planning security and a reliable basis for tenders or implementation.

Scope of services:

1. all services from package M

Workshop to define requirements (incl. formulation of objectives, stakeholder and target group analysis, ideation, customer journey mapping, prioritization).
Cross-system requirements analysis (user, process, architecture, and UI/UX view)
System recommendation and decision support (evaluation matrix, SWOT analysis, TCO calculation, presentation of results).

2. additional refinement phase

Depending on the workshop results, the following work packages are examples:

Detailed elaboration and validation of the requirements
Detailed UX analysis, initial wireframes and UI design
Review of the data model (e.g. taxonomy, attributes, metadata, data quality).
Consideration of integration requirements (e.g. PIM, ERP, CRM, CMS).
Creation of a prioritized backlog with clearly defined user stories.

Your added value

Maximum detail: A complete and prioritized backlog for implementation.
Greater security: Minimization of uncertainties and risks through in-depth analyses.
Flexibility: Perfect preparation for tenders (RFP) or direct project launches.

Package L is the ideal choice for companies that rely on a sound basis for decision-making and detailed planning.